Terms of Service

1.1 Eligibility

You must meet the following requirements to use our Service:

• Be at least 18 years of age or the age of majority in your jurisdiction
• Have the legal capacity to enter into binding contracts
• Not be prohibited from using the Service under applicable laws
• Represent a legitimate healthcare organization (for provider accounts)

1.2 Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by email, through the Service, or by posting an updated version with a new "Last Updated" date. Your continued use of the Service after such modifications constitutes your acceptance of the updated Terms.

2.1 Overview

Vocanta provides an AI-powered voice agent service designed to automate appointment scheduling and business communication. Our Service includes:

• Automated appointment scheduling via phone calls
• Appointment reminders and confirmations
• Contact data management and integration with business management systems
• Analytics and reporting tools
• Calendar synchronization and availability management
• Multi-language support

2.2 Service Availability

While we strive to provide continuous service availability, we do not guarantee that the Service will be uninterrupted, timely, secure, or error-free. We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time without liability.

2.3 Service Limitations

2.4 Third-Party Integrations

Our Service integrates with third-party business management systems, calendar applications, and communication platforms. We are not responsible for the availability, accuracy, or performance of these third-party services.

3.1 Account Creation

To use certain features of the Service, you must create an account. When registering, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your account credentials
• Notify us immediately of any unauthorized access or security breach
• Accept responsibility for all activities that occur under your account

3.2 Account Types

3.3 Account Security

You are responsible for maintaining the security of your account. We recommend:

• Using a strong, unique password
• Enabling multi-factor authentication (MFA)
• Not sharing your credentials with others
• Logging out after each session on shared devices
• Regularly reviewing account activity

3.4 Account Termination by User

You may terminate your account at any time through the account settings or by contacting support. Upon termination, you will lose access to the Service, but we may retain certain information as required by law or legitimate business purposes.

4.1 Prohibited Activities

• ✗Violate any applicable laws, regulations, or third-party rights
• ✗Engage in fraudulent, deceptive, or misleading practices
• ✗Upload or transmit viruses, malware, or other malicious code
• ✗Attempt to gain unauthorized access to our systems or user accounts
• ✗Interfere with or disrupt the Service or servers/networks connected to the Service
• ✗Use automated systems (bots, scrapers) to access the Service without permission
• ✗Reverse engineer, decompile, or disassemble any part of the Service
• ✗Sell, rent, lease, or sublicense access to the Service
• ✗Harass, abuse, threaten, or intimidate other users or staff
• ✗Use the Service for any illegal or unauthorized purpose

4.2 Healthcare-Specific Restrictions

Additionally, you agree NOT to:

• ✗Submit false, inaccurate, or misleading health information
• ✗Use the Service to obtain controlled substances or prescriptions unlawfully
• ✗Access or attempt to access another person's health information without authorization
• ✗Use the Service in a manner that violates HIPAA or other healthcare privacy laws

5.1 Vocanta Property

The Service and all content, features, and functionality (including but not limited to software, text, graphics, logos, images, audio clips, and AI models) are owned by Vocanta and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service for its intended purpose. This license does not include any right to:

• Modify, copy, or create derivative works
• Distribute, sell, or transfer the Service or its components
• Remove or alter copyright, trademark, or proprietary notices
• Use the Service to develop competing products or services

5.2 User Content

You retain ownership of any content you submit, upload, or create through the Service ("User Content"). By submitting User Content, you grant Vocanta a worldwide, non-exclusive, royalty-free license to:

• Use, reproduce, and display your User Content to provide the Service
• Modify and adapt User Content as necessary for Service functionality
• Create aggregated, de-identified data for analytics and service improvement

You represent and warrant that you own or have the necessary rights to grant this license and that your User Content does not violate any third-party rights or applicable laws.

5.3 Trademarks

Vocanta, the Vocanta logo, and other Vocanta trademarks, service marks, graphics, and logos are trademarks of Vocanta, Inc. You may not use our trademarks without prior written permission.

5.4 Copyright Infringement

We respect intellectual property rights. If you believe that content on our Service infringes your copyright, please contact us at:

6.3 Exceptions

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for incidental or consequential damages. In such jurisdictions, our liability will be limited to the greatest extent permitted by law.

6.4 Medical Disclaimer

VOCANTA IS NOT A HEALTHCARE PROVIDER AND DOES NOT PROVIDE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. THE SERVICE IS A SCHEDULING AND COMMUNICATION TOOL ONLY. ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTH PROVIDER WITH ANY QUESTIONS YOU MAY HAVE REGARDING A MEDICAL CONDITION.

8.1 Termination by You

You may terminate your account at any time by contacting customer support or through your account settings. Upon termination, your right to use the Service will immediately cease.

8.2 Termination by Vocanta

We reserve the right to suspend or terminate your access to the Service, without prior notice or liability, for any reason, including but not limited to:

• Violation of these Terms or our policies
• Fraudulent, abusive, or illegal activity
• Non-payment of fees
• Prolonged inactivity
• Requests by law enforcement or government agencies
• Discontinuation or material modification of the Service

8.3 Effect of Termination

Upon termination:

• Your access to the Service will be immediately disabled
• You will no longer be able to access your account or data
• We may delete your data in accordance with our data retention policies
• Outstanding fees and charges remain due and payable
• Provisions that by their nature should survive termination will remain in effect (including Sections 5, 6, 7, 9, and 10)

8.4 Data Retention After Termination

We may retain certain data after termination as required by law, for legitimate business purposes, or to comply with healthcare record retention requirements. For more information, see our Privacy Policy.

10.1 Informal Dispute Resolution

Before initiating arbitration or litigation, you agree to first contact us at legal@vocanta.io to attempt to resolve the dispute informally. We will attempt to resolve the dispute within 60 days.

10.2 Binding Arbitration

If we cannot resolve the dispute informally, any dispute arising from or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

• The arbitration will be conducted by a single arbitrator
• The arbitration shall take place in San Francisco, California, or remotely via videoconference
• The arbitrator's decision will be final and binding
• Judgment on the award may be entered in any court having jurisdiction
• Each party will bear its own costs and attorneys' fees, unless the arbitrator awards otherwise

10.3 Class Action Waiver

YOU AND VOCANTA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Unless both you and Vocanta agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

10.4 Exceptions

Either party may bring a lawsuit in court solely for injunctive relief to stop unauthorized use or abuse of the Service or intellectual property infringement without first engaging in arbitration or the informal dispute resolution process.

10.5 Opt-Out Right

You have the right to opt out of binding arbitration within 30 days of first accepting these Terms by sending written notice to legal@vocanta.io with the subject line "Arbitration Opt-Out" and including your name, address, and a clear statement that you wish to opt out of arbitration.